1. Information we collect
- Account data: name, email, phone, username, profile details.
- Service activity: requests, quotes, bookings, messages, reviews.
- Payments: payment references and transaction status from payment providers (we don’t store full card details).
- KYC: where required for Providers, verification status and submitted documents/data.
- Device data: IP address, browser, and log data for security and analytics.
2. How we use your information
- To operate the Platform, create bookings, and support escrow workflows.
- To verify Providers and reduce fraud.
- To communicate updates, security notices, and support responses.
- To improve product experience and performance.
3. Sharing
We may share necessary data with:
- Payment processors (e.g., Paystack) to complete transactions.
- Service counterparties (Client/Provider) to fulfill requests and bookings.
- Legal/Compliance where required by law, court order, or to prevent fraud.
4. Security
We use reasonable measures to protect your data, including access controls and secure storage practices. No system is 100% secure; please keep your password safe.
5. Retention
We retain data as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your rights
Depending on your jurisdiction, you may request access, correction, or deletion of personal data. Some records may be retained for legal and security reasons.
7. Cookies
We use cookies/similar tech for session management, security, and basic analytics.
8. Third-party services
Third-party tools (payment, email, analytics) may process data according to their policies. We encourage you to review their terms where relevant.
9. Contact
If you have privacy questions, contact us via the Contact page.