How It Works Escrow-protected payments Verified providers

Build confidently with escrow — pay only when work is approved.

buildcrex connects clients with trusted professionals. When you accept a quote and pay, your money is held securely in escrow. The provider gets paid only after you confirm the work meets the agreement.

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Dispute support Auto contract Paystack

Escrow Summary

Safe Flow

Client requests service and receives quotes.

Client accepts quote and pays via Paystack (escrow hold).

Provider starts work and updates progress.

Client approves and escrow is released to provider.

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Escrow Flow

Step-by-step: how escrow works

A simple process designed to reduce risk for both clients and providers.

Send a request

Describe the job, add your location, preferred date and upload photos/documents.

Receive quotes

Providers send amount, timeline, notes and attachments. Compare and choose the best fit.

Accept & pay via Paystack

Your payment is verified and held in escrow — it’s not released to the provider yet.

Auto contract & scope

buildcrex generates an agreement: scope, timeline, pricing and basic terms.

Work starts

Provider begins the job and updates progress/milestones from the dashboard.

Approve & release escrow

When satisfied, you approve delivery and escrow is released to the provider.

Roles

Who does what?

A clear breakdown of responsibilities across the escrow journey.

Client

Creates request, reviews quotes, pays into escrow, tracks delivery, approves or raises dispute.

Browse & request Pay escrow Approve

Provider

Sends quotes, starts work after escrow funding, provides updates, completes delivery as agreed.

Send quote Deliver Update status

buildcrex (Platform)

Holds escrow, records agreements, provides notifications and dispute resolution support.

Escrow hold Notifications Disputes

Timeline

What happens after you pay?

A practical timeline from “payment successful” to “release”.

Payment verified

Paystack confirms your payment and buildcrex creates the booking/escrow record.

Agreement saved

Quote details + notes + attachments become the baseline scope/contract.

Work begins

Provider starts work and shares updates until delivery is ready.

Client review

You inspect the work, request small fixes if needed, and decide to approve.

Escrow release

Once approved, escrow is released to provider. Booking can be marked completed.

Note: milestones/partial releases can be added later for bigger projects (marketplace expansion).

Safety

Protection rules (simple & clear)

These are the rules that keep both parties safe on escrow.

Funds are held

After payment, escrow stays in “holding” until the client approves delivery.

Holding Approved → Released

Scope matters

The agreed quote (amount, timeline, notes, attachments) defines what delivery should look like.

Quote versioning Notes & files

Dispute support

If there’s a disagreement, buildcrex can pause release and review evidence from both sides.

Evidence Fair resolution

Verified providers

Providers can complete KYC/verification to earn trust and unlock more visibility.

KYC Reviews

Keep communication in-app

In-app chat/requests keep records clear and help when resolving disputes later.

Chat logs Attachments

Timelines & updates

Quotes include estimated days. Providers should update progress so clients stay confident.

Estimated days Progress

Ready to start your project safely?

Browse services, request a quote, and pay securely with escrow.

Browse Services Talk to support

FAQ

Common questions

Quick answers about escrow, disputes, payments and bookings.

Escrow means your payment is held securely after you pay. The provider does not receive it immediately. It is released only after you approve the work based on the agreed quote and scope.

Installments/milestones can be supported for larger projects (coming soon). For now, escrow is funded for the accepted quote amount before work starts.

If delivery doesn’t match the agreement, you can refuse approval and raise a dispute. buildcrex will review evidence (messages, attachments, updates) to support resolution.

No. You send a request first, providers send quotes, then you choose one and pay only when you accept.

Once approved, escrow is released to the provider and the booking can be marked completed. You can then leave a review to help other clients choose confidently.

Start with a service request